This Privacy Policy applies to all services on the 290bet platform. By using the platform, you agree to this policy. We will notify you in advance of any changes.
Certain information is collected to register you and deliver services on the 290bet platform. The sole purpose of collecting this data is to provide you with a safe, high-quality experience. 290bet Never collects data that isn't necessary.
We collect two main categories of information:
- Personal Information: Full name, date of birth, mobile number, email address, and national ID number (for KYC verification).
- Financial Information: bKash/Nagad/Rocket account numbers and transaction history — full card numbers are never stored.
- Technical Information: IP address, device type, browser details, login time, and session data.
- Gaming Information: Betting history, win/loss records, and preferred games list.
- Contact Information: Records of conversations with the support team.
290bet does not collect any information beyond what you voluntarily provide during registration. No data is collected without your consent.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name & Contact Details | Account Verification & Communication | While Your Account Is Active |
| KYC Documents | Age & Identity Verification | 5 Years |
| Transaction History | Financial Security & Auditing | 7 Years |
| IP & Device Information | Fraud Prevention | 1 Year |
| Gaming Records | Responsible Gaming Monitoring | While Your Account Is Active |
| Support Chat | Service Quality Improvement | 2 Years |
290bet uses your data only for specific, legitimate purposes. The cornerstone of our privacy policy is simple: your information will never be used for anything beyond its stated purpose without your consent.
- Account Management: Information is used for registration, login, KYC verification, and account security.
- Payment Processing: Financial details are required to securely process deposits and withdrawals.
- Fraud Prevention: Technical data is analyzed to detect unusual activity and protect your account.
- Customer Support: Records of previous interactions are used to resolve your complaints or queries quickly and efficiently.
- Promotions & Bonuses: Your gaming history may be analyzed to send you relevant offers tailored to your preferences — you can opt out of this at any time.
- Legal Obligations: Necessary information is retained to meet regulatory and compliance requirements.
290bet never shares your information with third parties for advertising purposes. Your personal data is never passed to any marketing network.
290bet employs industry-leading security measures to protect your data, maintaining strict safeguards at both the technical and administrative levels.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall Protection: Advanced firewalls and intrusion detection systems are kept active at all times.
- Two-Factor Authentication (2FA): An extra layer of security applied when accessing your account.
- Regular Security Audits: Regular audits conducted by external security experts.
- Staff Training: All staff are trained in data protection, and only authorized personnel have access to your information.
- Data Backup: Encrypted backups are stored in a secure location to prevent data loss.
In the event of a security breach, 290bet will notify affected users within 72 hours and take immediate action.
290bet uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help the platform remember your preferences.
We use three types of cookies:
- Essential Cookies: These cannot be disabled as they are essential for maintaining your login session and ensuring account security.
- Functional Cookies: Used to remember your language preference and game settings.
- Analytics Cookies: Used to understand which sections of the platform are most visited — you have the option to disable these.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
290bet never sells your personal data. However, in limited circumstances, certain information may be shared with trusted partners:
- Payment Processors: bKash, Nagad, Rocket, and other payment gateways receive only the information strictly necessary to complete transactions.
- KYC Verification Services: Only the minimum required information is shared with licensed verification agencies for identity checks.
- Legal Authorities: Data may be disclosed in response to a valid court order or a lawful request from a regulatory authority.
- Technology Partners: Cloud service providers used for platform operations are bound by strict confidentiality agreements.
All third-party partners are required to comply with 290bet's privacy standards. Data is shared solely for specified purposes and is protected under strict contractual agreements.
290bet believes you should have full control over your own data. We therefore grant you the following rights:
You can find out what information we hold about you at any time. Submit a request to our support team and a copy of your data will be sent to you within 30 days.
If any of your details are incorrect, you can have them corrected — either through your account settings or by contacting support.
After closing your account, you may request deletion of your personal data. All information outside the scope of legal obligations will be removed.
You may request that we restrict processing of your data for specific purposes, particularly in relation to marketing communications.
You have the right to receive your data in a machine-readable format so you can transfer it to another platform.
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We are always ready to assist you.
- Live Chat: Available 24/7 — get an instant response.
- Email: [email protected] — responses are typically sent within 24 hours.
- Dispute Resolution: All complaints are resolved within 7 business days.
290bet's privacy policy is reviewed regularly and updated whenever necessary. Users will be notified in advance of any significant changes.
Privacy FAQ
256-bit SSL encryption is active.
Licensed verification processes are used.
Data protection standards that meet international requirements.